1. Where do we buy from?
As a global online dealer, we’re always trying to meet our customers' demands and practice global purchasing. Thus, we dispatch the order the place we get it to shorten the waiting process of our customers. But we have only one distribution centre located in the U.S.A.

2. Are the items brand new?
All items are guaranteed brand new. We do not sell any used items, or factory defects.

3. Is your personal information safe?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery

4. How do you find corrects size for the boots on our website?
Although we provide a guide of how our sizes convert to the international sixes, it is an approximation, and the best way to ensure you’ll but a size is look in our size chart will fit

5. How long will it take to receive your products?
It usually, on average, takes 7-14days to receive your order. Sometimes the shoes are delivered faster.

6. How to track you order?
In general, most orders can be tracked by going to USPS.com, and you will get an email from us noticing Order confirmation with tracking no. together. Or another way, you could contact us via email if you want to get further tracking assistance.